In the age of the internet, the times of the pushy, fast-talking car salesmen types are almost a thing of the past. Consumers are informed. We have too many resources not to be. This is why the businesses of today (and tomorrow) have switched their focus to enhancing product quality and improving customer experience.
With the importance of ethics at an all-time high, companies like SPS Spindle Parts & Service, LLC have stepped up to the plate (big time!)
Dishonesty is dead. Here are three reasons why keeping it real works for us:
- Efficient Communication – Setting realistic expectations are necessary when giving a timetable for services provided. This also includes providing customers with accurate quotes from the very first consultation. The faster we work, the less you wait. The less you wait, the more time you have for fun stuff. Fun stuff = happiness. Ok, you get the point.
- Returning Business – So now that you know how much it will cost and how long it will take there is only one thing left to do… deliver excellence. The team here at SPS Spindle Parts & Service, LLC prides itself on living up to all of our promises. After the job is done right (and at a fair price), we strive to provide exemplary customer service. Long term relationships can be built as quick as they can be destroyed. This is why we treat every client like a friend. And friends tell other friends about their new friends. (Yes, that was a really confusing way of expressing the fact that we are friendly.)/
- Customer Experience – Life is too short to waste time bickering and arguing. This is avoided when everybody is up-front from the start. Lifelong customers are not worth losing over a few dollars. Plus, let’s be REAL (the word of the day, apparently)… bad news travels way faster than good news. This is why we encourage our customers to keep it real with us to make sure we are on the same page. Positive and negative feedback alike can help us improve our future experiences!
If you don’t believe us, feel free to call our bluff: 800-892-6258. Talk to you soon!